Health Guarantee

We take the health and well-being of our puppies very seriously. That’s why we provide an extensive 1-year health guarantee that covers a wide range of potential issues:

Congenital Defects: Our guarantee covers any congenital (present at birth) or hereditary defects that are found to adversely affect the puppy’s health and quality of life. This includes conditions like heart defects, liver shunts, neurological disorders, and more. If a covered defect is diagnosed within the first year, we will either provide a full refund or cover the cost of veterinary treatment up to the original purchase price.

Infectious Diseases: Our guarantee also protects against common puppy illnesses like canine parvovirus, distemper, adenovirus, parainfluenza, and coronavirus. If your puppy contracts one of these illnesses within the first 2 weeks of coming home, we will reimburse you for the necessary veterinary care.

Parasites: Puppies can sometimes pick up intestinal parasites like roundworms, hookworms, or giardia during their early development. Our guarantee covers the treatment of any parasitic infections diagnosed within the first 2 weeks after you take your puppy home.

Veterinary Exam: To activate the health guarantee, we require that all new owners take their Shih Tzu puppy for a veterinary examination within the first 3 days of bringing them home. This allows us to document the puppy’s baseline health status and start the coverage.

With this comprehensive guarantee, we want to give our customers complete confidence and peace of mind when they welcome one of our Shih Tzu puppies into their family. We stand behind the health and quality of our breeding program, and we’re committed to supporting our new owners every step of the way.

Gracious Shih Tzu Puppies provides a comprehensive 1-year health guarantee that covers a wide range of potential congenital and hereditary health conditions common to the Shih Tzu breed. Specifically, our guarantee includes coverage for the following:

Respiratory Conditions:

  • Brachycephalic airway syndrome
  • Tracheal hypoplasia
  • Laryngeal paralysis

Eye Conditions:

  • Progressive retinal atrophy (PRA)
  • Cataracts
  • Corneal dystrophy
  • Dry eye (keratoconjunctivitis sicca)

Skeletal/Joint Conditions:

  • Patellar luxation
  • Hip dysplasia
  • Elbow dysplasia

Neurological Conditions:

  • Syringomyelia
  • Seizure disorders
  • Intervertebral disk disease

Organ/Metabolic Conditions:

  • Liver shunt (portosystemic shunt)
  • Kidney/urinary tract defects
  • Allergies and skin conditions

Cardiac Conditions:

  • Patent ductus arteriosus (PDA)
  • Subaortic stenosis
  • Mitral valve disease

If any of these covered conditions are diagnosed by a licensed veterinarian within the first year of the puppy’s life, we will either provide a full refund of the original purchase price or cover the cost of necessary veterinary treatment up to that amount.

We stand behind the health of our Shih Tzu puppies, and this comprehensive guarantee is our commitment to the well-being of our dogs and the satisfaction of our customers.”

Health Guarantee Claim Process:

“At Gracious Shih Tzu Puppies, we have a straightforward process for filing a claim under our 1-year health guarantee. Here are the steps:

  1. Veterinary Examination:

    • Take your puppy to a licensed veterinarian within the first 3 days of bringing them home.
    • Have the vet perform a comprehensive health exam and document the puppy’s baseline condition.
    • This initiates the coverage period for the health guarantee.

  2. Diagnosis of Covered Condition:

    • If your puppy is diagnosed with a congenital or hereditary condition covered under our guarantee within the first year, promptly notify us.
    • Provide us with a copy of the veterinary records detailing the diagnosis and recommended treatment.

  3. File the Claim:

    • Submit a written claim to us, along with the veterinary records, within 5 business days of the diagnosis.
    • Outline the specific health condition, the recommended treatment plan, and the associated costs.

  4. Claim Review and Resolution:

    • We will review the claim and supporting documentation thoroughly.
    • If the condition is covered under our guarantee, we will either provide a full refund of the original purchase price or cover the cost of necessary veterinary treatment, up to the purchase price.
    • We aim to resolve all valid claims within 10 business days.

  5. Ongoing Support:

    • Even if a claim is not covered under the guarantee, we are still here to provide guidance and support to help your puppy receive the appropriate care.
    • Our team is available to answer questions and offer recommendations throughout the claims process and beyond.

By following this streamlined claim process, we can ensure a prompt and fair resolution for any covered health issues that may arise. Our goal is to give our customers peace of mind and to stand behind the quality and well-being of our Shih Tzu puppies.”